Refund & cancellation policy

Status: Standard market terms proposed for paid consultations — pending business confirmation of exact fees and session formats.

Business: Pathline Retail Finance Co., Ltd., 115/7,Beach Road, 20000 Mueang Chonburi, Thailand. TIN 0105203650925. Refund requests: info@service-pathline.click or +66-38-329-681.

Scope

This policy applies when you purchase paid financial planning consultations or related planning deliverables arranged with us after an inquiry. Free preliminary correspondence is not covered.

Cancellations and rescheduling

• More than 48 hours before a confirmed session: reschedule at no charge or cancel for a full refund of any prepaid fee.
• Within 48 hours: one free reschedule per engagement; otherwise we may retain up to 25% of the session fee to cover reserved time.
• No-shows without notice: fee may be forfeited unless we agree otherwise in writing.

Refund eligibility

Refunds are available when:

• We cancel the session and cannot reschedule within 14 days;
• You cancel under the windows above;
• We materially fail to deliver the agreed written brief or session without remedy within 14 days of your notice.

Partial refunds may apply if work has started and both parties agree to stop early.

Non-refundable items

• Third-party costs we pay on your behalf (travel booked for on-site visits, paid data pulls) once incurred;
• Completed deliverables already sent and accepted;
• Fees for sessions attended in full.

Process and timing

Email or call us with your name, session date, and payment reference. We confirm within 5 business days and process approved refunds within 14 business days to the original payment method where possible.

Deposits

If a deposit is required for multi-session engagements, unused portions after delivered work are refunded per the cancellation windows above.

Changes

We may update this policy; the version on this page applies to new bookings after the posted date.